TERMS & CONDITIONS

Welcome to The Luxe Wardrobe. These Terms and Conditions ("Terms") govern your access to and use of our website, bespoke styling services, corporate workshops, and exclusive membership program "The Front Row". Please read these Terms carefully before engaging with our services.

1. DEFINITIONS AND INTERPRETATION

In these Terms, unless the context requires otherwise, the following definitions apply:

• "Company", "We", "Us", "Our" refers to The Luxe Wardrobe Pvt. Ltd., a company incorporated under the Companies Act, 2013, with its registered office in India.
• "Client", "You", "Your" refers to any individual, corporate entity, or organization accessing our website or purchasing our Services.
• "Member" refers to a Client who has been accepted into "The Front Row" membership program.
• "Services" means all services provided by the Company, including but not limited to wardrobe management, personal styling, corporate grooming workshops, luxury gifting advisory, executive & lifestyle photography, and bespoke fashion services.
• "The Front Row" refers to the exclusive, invitation-only or application-based annual membership tier offered by the Company.
• "Fees" means the charges payable by the Client for Services or Membership, as applicable.
• "Supplier" means any third-party vendor, retailer, brand, stylist, or service provider engaged by the Company to fulfill a Client's request.
• "Privacy Policy" means our Privacy Policy available at www.theluxewardrobe.com/privacy-policy, which is incorporated into these Terms by reference and governs our collection, use, and protection of your personal data.
• "Intellectual Property Rights" means all copyright, trademarks, design rights, patents, and other intellectual property rights (registered or unregistered) in and to the Services and associated materials.

2. MEMBERSHIP APPLICATION & ENROLLMENT ("The Front Row")

2.1. Eligibility: Membership to "The Front Row" is limited and subject to approval. The Company reserves the absolute right to accept or reject any membership application at its sole and unfettered discretion without assigning any reason whatsoever, and such decision shall be final and binding.

2.2. Application Process: Prospective Members must complete the application form accurately and provide all supporting documents as requested. Any false, misleading, or incomplete information may result in immediate rejection or termination of the application or subsequent Membership without refund or compensation of any kind.

2.3. Membership Term: The Membership is valid for a period of twelve (12) months from the date of acceptance and payment of the Membership Fee ("Term"), unless terminated earlier in accordance with these Terms. The Company reserves the right to modify membership tiers, benefits, or terms during the membership period with 30 days' prior written notice.

2.4. Non-Transferable: Membership is strictly personal to the individual Member and is non-transferable, non-assignable, and non-refundable under any circumstances. Any attempt to transfer or share membership benefits will result in immediate termination without refund.

2.5. Suspension Rights: The Company reserves the right to suspend or terminate any Membership immediately if the Member engages in any conduct deemed inappropriate, abusive, or harmful to the Company's reputation, staff, or other Members, without refund of fees paid.

3. MEMBERSHIP FEES, PAYMENT TERMS & CANCELLATION

3.1. Fees: All fees for Services and Membership are quoted in Indian Rupees (INR) and are exclusive of Goods and Services Tax (GST), which will be charged at the prevailing rate.

3.2. Payment: Membership Fees must be paid in full in advance upon acceptance. For ad-hoc Services, payment terms will be specified in the respective invoice or service agreement (typically 100% advance or 50% advance and 50% upon completion).

3.3. Renewal: Membership does not automatically renew. Members will be invited to renew their Membership 30 days prior to expiration. Renewal fees are subject to review annually.

3.4. Cooling-off Period: Members may cancel their Membership within 7 days of payment ("Cooling-off Period"), provided no Services have been utilized, no consultation has been scheduled, and no stylist has been assigned. In such cases, a refund less an administrative processing fee of INR 10,000 (Ten Thousand Rupees only) will be issued within 30-45 business days to the original payment method.

3.5. Strictly No Refund: After the Cooling-off Period, all Membership Fees and Service Fees are strictly non-refundable under any circumstances whatsoever, including but not limited to non-usage, dissatisfaction with styling recommendations, change of mind, relocation, illness, or any other personal circumstances. The Company's obligation is to provide access to services, not to guarantee utilization.

3.6. Payment Default: In case of payment default, bounce of cheques, or failure of payment instruments, the Company reserves the right to suspend services immediately and levy a penalty of INR 5,000 plus applicable interest at 18% per annum on outstanding amounts. All recovery costs including legal fees shall be borne by the Client.

4. SERVICE SCOPE & DELIVERY

4.1. Scope: The specific details, deliverables, and timelines for each Service will be outlined in a specific proposal, email confirmation, or invoice ("Service Order").

4.2. Timelines: All timelines communicated for wardrobe audits, shopping trips, product sourcing, and deliverables are estimates only and do not constitute contractual commitments. Time shall not be of the essence for any Service delivery. We are not liable for any delays except as expressly provided in Section 14, including those caused by third parties, stock unavailability, supplier delays, weather conditions, transportation issues, or Force Majeure events. No compensation, refund, or damages shall be payable for delays.

4.3. Availability: Services are subject to the availability of our stylists and consultants. Clients must book consultations at least 14 days in advance. Requests for urgent or last-minute services may be accommodated at the Company's sole discretion and may attract premium charges of up to 100% additional fee.

4.4. Service Modifications: The Company reserves the right to modify, substitute, or discontinue any Service, benefit, or feature at any time without prior notice or liability. The Company may assign alternative stylists or consultants without Client consent if the originally assigned personnel is unavailable.

5. CLIENT OBLIGATIONS & RESPONSIBILITIES

5.1. Accuracy of Information: You are solely responsible for providing accurate, current, and complete information regarding your body measurements, style preferences, budget, and requirements. You acknowledge that any styling recommendations are based entirely on the information you provide. We are not responsible for any dissatisfaction, incorrect sizing, unsuitable recommendations, or financial loss arising from inaccurate, incomplete, or outdated information provided by you. All fees remain payable regardless of information accuracy.

5.2. Cooperation & Punctuality: You agree to cooperate fully with our team, be punctual for all scheduled appointments, respond to communications within 48 hours, and provide timely feedback and approvals. Failure to do so may result in project delays for which the Company bears no responsibility. Late arrival of more than 15 minutes may result in session cancellation with full fees payable. Rescheduling is subject to availability and may attract additional charges.

5.3. Health & Safety: For in-person services (home wardrobe audits, shopping trips), you shall provide a safe, clean, and harassment-free environment for our staff with adequate space and lighting. You shall not engage in any inappropriate behavior including but not limited to verbal abuse, physical contact, recording without consent, or any conduct that makes staff uncomfortable. We reserve the absolute right to terminate a session immediately without refund if our staff feels unsafe, uncomfortable, or threatened, and may pursue legal action if warranted.

5.4. Budget Compliance: You acknowledge that luxury styling may require significant investment. You agree to honor your stated budget and not hold the Company responsible if desired items exceed budget constraints. All recommendations are advisory; purchase decisions and financial commitments are entirely your responsibility.

5.5. Data Protection & Privacy: Your use of our services is subject to our Privacy Policy, which is incorporated into these Terms by reference and governs our collection, use, and protection of your personal data. By using our services, you acknowledge that you have read and understood our Privacy Policy available at www.theluxewardrobe.com/privacy-policy. For photography and wardrobe documentation, you grant us permission to capture images for internal quality assurance purposes as detailed in the Privacy Policy.

6. PLACING SERVICE REQUESTS

6.1. Method: Service requests may be placed via our website, official email, or dedicated concierge number (for Members).

6.2. Confirmation: A request is not binding until accepted by us in writing and, where applicable, payment has been received.

6.3. Right to Refuse: We reserve the right to decline any request that we deem illegal, unethical, impossible to fulfill, or inconsistent with our brand values.

7. PERSONAL STYLING & WARDROBE MANAGEMENT SERVICES

7.1. Subjectivity & No Guarantees: You acknowledge and agree that styling is an inherently subjective art form and aesthetic opinions vary. While our stylists apply professional expertise and industry best practices, we make no guarantees, warranties, or representations that you will personally like, approve of, or be satisfied with every recommendation, outfit, color palette, or styling choice. Fees are payable for the professional time, expertise, research, and consultation services provided by the stylist, not for your satisfaction with recommendations or for the purchase of any products. All sales are final and no refunds shall be granted based on subjective dissatisfaction.

7.2. Purchase Decisions & Disclaimers: The final decision to purchase, rent, or commission any item, garment, accessory, or service recommended by us rests solely and entirely with you. You acknowledge that we act solely as style advisors and not as sellers, manufacturers, or guarantors of products. We make no warranties express or implied regarding the quality, durability, authenticity, fit, comfort, colorfastness, fabric composition, or suitability of any garments or products purchased from third-party retailers or brands. All product-related complaints must be directed to the retailer or brand, not to The Luxe Wardrobe.

7.3. Wardrobe Handling & Liability Waiver: During wardrobe audits and organization services, our staff will exercise reasonable care in handling your garments and accessories. However, you acknowledge that some items may be delicate, vintage, or of unknown condition. We shall not be liable for any damage, wear and tear, discoloration, wrinkles, minor stains, zipper or button issues, or deterioration that may occur during the handling, sorting, or reorganization process unless caused by willful misconduct or gross negligence (which must be proven by you). You agree to waive any claims for damage to items valued at less than INR 10,000 per item. For high-value items (exceeding INR 50,000), you must notify us in advance and may be required to sign a separate indemnity.

7.4. Recommendations Not Binding: All styling recommendations, shopping lists, wardrobe plans, and outfit suggestions are advisory in nature and do not constitute professional advice, financial advice, or binding commitments. The Company shall not be liable for any consequences arising from your decision to follow or not follow recommendations.

8. CORPORATE SERVICES (STYLING & GROOMING WORKSHOPS)

8.1. Booking & Advance Payment: Corporate workshops require a signed contract and a 50% non-refundable, non-adjustable booking deposit to secure the date, payable within 48 hours of contract execution. The remaining 50% must be paid at least 7 days before the workshop date. Failure to make timely payment will result in automatic cancellation with forfeiture of all amounts paid.

8.2. Strict Cancellation Policy: Cancellations made more than 30 days before the workshop date will forfeit the 50% deposit. Cancellations made between 14-30 days will forfeit 75% of total fees. Cancellations made less than 14 days before the scheduled workshop date will forfeit 100% of the total contract value. Cancellations made less than 48 hours prior or no-shows will require full payment plus a penalty fee of INR 25,000 for operational losses and reputational damage.

8.3. Postponement: Postponement requests must be made at least 21 days in advance and are subject to availability. Only one postponement is permitted, subject to a rescheduling fee of INR 15,000. The new date must be within 90 days of the original date.

8.4. Intellectual Property: All workshop materials, presentations, handouts, videos, proprietary frameworks, training modules, and content remain the exclusive intellectual property of The Luxe Wardrobe and are protected under the Indian Copyright Act, 1957. Participants may not record, photograph, reproduce, distribute, publicly perform, or create derivative works from our content without explicit written permission. Unauthorized use will result in legal action and damages of up to INR 5,00,000 (Five Lakhs) per violation.

8.5. Participant Conduct: The Company reserves the right to remove any participant who engages in disruptive, disrespectful, or inappropriate behavior during workshops without refund. Minimum participant numbers may be required; the Company may cancel workshops if minimum registration is not met, with liability limited to refund of fees paid only.

9. PHOTOGRAPHY SERVICES (COPYRIGHT & USAGE RIGHTS)

9.1. Copyright: The Luxe Wardrobe or the assigned photographer retains the copyright to all images produced during Executive & Lifestyle Photography sessions, in accordance with the Indian Copyright Act, 1957.

9.2. License to Client: Upon full payment, you are granted a perpetual, non-exclusive, non-transferable license to use the images for personal and professional self-promotion (e.g., LinkedIn, company website, press releases).

9.3. Restrictions: You may not sell, license, or use the images for commercial advertising of third-party products without a separate commercial licensing agreement.

9.4. Model Release: We will not publish your photos on our website or social media portfolios without your explicit written consent.

10. LUXURY GIFTING ADVISORY & PRODUCT PURCHASES

10.1. Agent Capacity: When sourcing luxury items, we act as your agent. The contract of sale is between you and the retailer/brand.

10.2. Authenticity: We source items only from authorized retailers or reputable sources. However, we do not issue independent certificates of authenticity.

10.3. Customs & Duties: For items sourced internationally, you are the importer of record and are responsible for all applicable customs duties, taxes, and clearance charges in India.

11. CANCELLATIONS, REFUNDS & RETURNS

11.1. Service Cancellation by Client - Strict Policy: More than 72 hours notice: Reschedule once at no cost (subject to availability within 60 days), or forfeit 25% cancellation fee. 48-72 hours notice: 50% of the service fee is non-refundable and must be paid/forfeited. Rescheduling subject to INR 3,000 fee. Less than 48 hours notice: 75% of the service fee is payable/forfeited. Less than 24 hours notice or No Show: 100% of the service fee is payable/forfeited plus INR 5,000 inconvenience charge.

11.2. Cancellation by Company: We reserve the right to cancel or reschedule any service due to stylist illness, emergency, or operational reasons. In such cases, we will offer rescheduling at no additional cost. If rescheduling is not possible or acceptable to you, a refund of advance payment will be provided, which shall be your sole and exclusive remedy. We shall not be liable except as expressly provided in Section 14 for any consequential losses, travel expenses, or other costs incurred by you.

11.3. Product Returns - No Company Liability: Returns, exchanges, or refunds of clothing, accessories, or products purchased during personal shopping sessions are strictly subject to the retailer's or brand's return policy. We are not responsible, liable, or obligated to facilitate, process, or guarantee returns unless you are a "The Front Row" member explicitly utilizing our premium concierge return service (which may be subject to additional fees and retailer cooperation). All return-related disputes must be resolved directly with the retailer.

11.4. Service Disputes & Complaints: If you believe our Service was deficient or unsatisfactory, you must notify us in writing via email to [email protected] within 7 days of service completion with specific details and evidence. Complaints made after 7 days will not be entertained. We will investigate within 15 business days and, at our sole discretion, may offer to re-perform the service at a mutually convenient time. Refunds are granted only in exceptional circumstances of proven gross negligence or material breach, and are limited to a maximum of 50% of fees paid for that specific service. No refunds will be provided for subjective dissatisfaction or difference of aesthetic opinion.

11.5. Photography Session Cancellations: Photography sessions require 72 hours cancellation notice for rescheduling. Cancellations with less notice or no-shows forfeit 100% of session fees. Weather-related rescheduling is permitted once at no charge if outdoor shooting becomes impossible.

12. THIRD-PARTY SUPPLIERS & PARTNERS

12.1. We may recommend or engage third-party suppliers (tailors, dry cleaners, personal shoppers, etc.) on your behalf.

12.2. We exercise due diligence in selecting partners but accept limited liability as set out in this agreement for their acts, omissions, or service quality. Any claim regarding third-party services must be directed to the supplier.

13. INTELLECTUAL PROPERTY RIGHTS

13.1. All content on our website, marketing materials, styling guides, lookbooks, and workshop content is the exclusive property of The Luxe Wardrobe.

13.2. You are granted a limited license to access and use these materials for your personal styling needs. You may not reproduce, distribute, or create derivative works from our content for commercial purposes.

14. LIABILITY & INDEMNIFICATION

14.1. Maximum Limitation of Liability: To the maximum extent permitted under Indian law, our aggregate total liability to you for any and all claims arising out of or related to these Terms, our Services, or any Service Order (whether arising in contract, tort including negligence, breach of statutory duty, or otherwise) shall be strictly limited to INR 50,000 (Fifty Thousand Rupees) OR the total fees paid by you for the specific Service in the preceding six (6) months, whichever is LOWER.

14.2. Exclusion of Consequential Damages: To the fullest extent permitted by law, we shall not be liable under any circumstances for any indirect, special, incidental, punitive, exemplary, or consequential damages of any kind, including but not limited to loss of profits, loss of revenue, loss of business opportunities, loss of reputation, loss of goodwill, loss of data, emotional distress, or any other pecuniary or non-pecuniary losses, even if we have been advised of the possibility of such damages.

14.3. Comprehensive Indemnity: You agree to indemnify, defend, and hold completely harmless The Luxe Wardrobe, its parent company, subsidiaries, affiliates, directors, officers, employees, consultants, agents, contractors, and representatives from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including legal fees on a full indemnity basis) arising from or related to: (a) your breach of these Terms or any representation or warranty herein; (b) your violation of any applicable law, regulation, or third-party rights; (c) your infringement or misappropriation of any intellectual property or proprietary rights; (d) your negligent or wrongful conduct; (e) any claim brought by third parties arising from your use of our Services; or (f) any damage to property or injury to persons caused by your actions or omissions. This indemnity shall survive termination of these Terms.

14.4. No Warranties: All Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or quality. We do not warrant that Services will be uninterrupted, error-free, or meet your expectations.

14.5. Third-Party Actions: We shall not be liable except as expressly provided in Section 14 for any acts, omissions, errors, representations, warranties, breaches, or negligence of any third-party suppliers, vendors, contractors, or service providers, or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

14.6. Time Limitation for Claims: Any claim or cause of action arising out of these Terms or our Services must be filed within six (6) months after the claim or cause of action arose, after which time such claim or cause of action shall be forever barred, notwithstanding any statute of limitations or other law to the contrary.

15. FORCE MAJEURE

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government restrictions, strikes, or failure of public utilities ("Force Majeure Event"). In such cases, the time for performance shall be extended reasonably.

16. CONFIDENTIALITY

16.1. We respect your privacy and confidentiality. We will not disclose your identity, contact details, or personal information to third parties without your consent, except as required for service delivery or by law.

16.2. You agree to keep confidential any proprietary information, trade secrets, or pricing structures of The Luxe Wardrobe that you may become aware of.

17. AMENDMENT OF TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services constitutes acceptance of the modified Terms.

18. TERMINATION

18.1. By Company: We may terminate your Membership or Service agreement immediately if you breach these Terms, engage in abusive behavior towards our staff, or fail to pay applicable fees.

18.2. By Client: You may terminate services as per the cancellation policies outlined in Section 11.

18.3. Effect: Upon termination, all outstanding dues become immediately payable.

19. DISPUTE RESOLUTION & ARBITRATION

19.1. Mandatory Negotiation: In the event of any dispute, controversy, or claim arising out of or relating to these Terms or our Services, including any question regarding its existence, validity, breach, or termination, the parties shall first attempt to resolve it through good faith negotiations for a period of 30 days from written notice of the dispute. During this period, neither party shall initiate arbitration or legal proceedings.

19.2. Binding Arbitration - Sole Remedy: If the dispute remains unresolved after the negotiation period, it shall be finally and exclusively resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a sole arbitrator appointed by mutual consent, failing which appointed by the Company from a panel of experienced arbitrators. The seat and venue of arbitration shall be New Delhi, India. The language of arbitration shall be English. The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction.

19.3. Arbitration Costs: Each party shall bear its own costs of arbitration. The arbitrator's fees and administrative costs shall be shared equally unless the arbitrator determines that one party's claim or defense was frivolous or brought in bad faith, in which case that party shall bear all arbitration costs.

19.4. Waiver of Class Actions: You agree that any arbitration or legal proceeding shall be conducted on an individual basis only and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

19.5. Injunctive Relief: Notwithstanding the arbitration clause, the Company may seek injunctive or equitable relief in any court of competent jurisdiction to prevent infringement of its intellectual property rights, breach of confidentiality obligations, or any other irreparable harm.

20. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause, the courts in New Delhi, India shall have exclusive jurisdiction over any disputes arising under these Terms.

21. GENERAL PROVISIONS

21.1. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21.2. Waiver: No failure or delay by us in exercising any right under these Terms shall operate as a waiver of that right.

21.3. Entire Agreement: These Terms, together with the Privacy Policy and any specific Service Order, constitute the entire agreement between the parties. For suppliers engaging with us, the Supplier Code of Conduct shall also apply and is available at www.theluxewardrobe.com/supplier-code.

21.4. Notices: Any notices to the Company should be sent to the address mentioned in the "Contact Us" section.

22. CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, please contact us:

The Luxe Wardrobe Pvt. Ltd.

Address: C-31, Naman Chambers, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051

Email: info@theluxewardrobe.com

Phone: +91 #########